Proposal 4: Edit Monthly Listkeeper Message and Greeter Letter #2
Edit Monthly Listkeeper Message and Greeter Letter #2 to address the problem of shares that bounce to the listkeepers because they are addressed to more recipients than GROW. Further edit Greeter Letter #2 for clarity and brevity.
Rationale
- “Too many recipients” bounces require listkeepers to take several actions
- Shares that bounce are delayed from reaching GROW. Some members do not resend, even after being notified by the listkeeper.
Summary of Comments on Proposal 4
Thank you for this proposal and the suggested edits.
They seem to offer clarity and hopefully could improve the problem of bounced emails as described.
Thank you for whom ever has worked on this.
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Changes look good. They clarify the information better.
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I agree with this change.
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Thanks to Karen for this!
Yes, it makes sense.
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I agree with the proposal overall, but I do have one concern. That’s the use of the word “bounce” with no explanation. Why is bouncing bad?
Many members of Grow do not have an in-depth understanding of the terms we use. Like, when an e-mail bounces, it doesn’t get posted to the list, right? That means no one would see their share. I’m assuming this. I do not know that for sure, which is why I’d like to see clarification on the consequences of an e-mail bouncing.
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Danna, I am attempting to answer your question as someone who has been a listkeeper for different groups for many years.
The “Too Many Recipients” bounces are very frustrating and time consuming to deal with. If members would read how to send email there would be very few such bounces.
A “Too Many Recipients” bounce happens when a member puts another address in the To or CC field instead of just the GROW address. Anonymity is the reason this restriction was setup. The message does not go to GROW but goes to whatever other address was there.
Many times members have written beautiful shares that never get read because the member does not resend. This is very upsetting
When new members do this, it is understandable but we have so many who feel they need to put their own address as well as the GROW address.
This is the email the listkeeper sends:
Your recent message was addressed to the Grow list and to at least one other person. The list is set up to only accept messages addressed to Grow, in order to help protect anonymity.
If you sent the message from a cell phone or tablet, you may not be aware that many are set up with “reply to all” as the default.
The individual or individuals you sent the message to probably received the message; it is just the Grow list that didn’t.
If you wish for GROW to receive your post please resend just to the GROW address: grow@oso-aa.org
We receive numerous “Too Many Recipients” bounces that take up time that could be used doing other duties.
Hope my explanation helps. Karen, our outgoing Listkeeper, is much more articulate than I am and she presented the proposal.
In service
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Clarity and brevity work for me!
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Thank you, Nancy. That is very helpful information. I wonder if it might make sense to include all or part of the language from the letter the listkeeper sends (when there have been multiple addressees) in the Listkeeper Letter and Greeter Letter #2. I’m thinking of women who come to Grow with little knowledge or experience with e-mail.
I’m suggesting adding the following to the Recommended Language as shown:
Send shares to the List use this address: grow@oso-aa.org
(Use this address for all your shares or posts of any sort to the regular list. Address your share to ONLY the grow@oso-aa.org address. If another address is included (even if in the ‘Cc or ‘Bcc field) the email will bounce). The list is set up to accept messages that are addressed to Grow only. The individual(s) you send messages in addition to GROW will probably receive the message; however, the Grow list will not.
Thank you,
Results of Voting on Proposal 4
Voting: 16 participants voted: 16 in favor, and 0 against. The proposal passed unanimously.
Group Conscience Decision:
The Monthly Listkeeper Message and the Greeter Letter #2 will be modified:
Monthly Listkeeper’s Message
(this is not the entire letter, just the first paragraphs that are modified.)
Important Addresses
Listkeeper’s Address: grow-owner@oso-aa.org
(Use this address to change your subscription, or to unsubscribe, resubscribe or ask questions about GROW-related email problems).
Send shares to the List use this address: grow@oso-aa.org
(Use this address for all your shares or posts of any sort to the regular list. Address your share to ONLY the grow@oso-aa.org address. If another address is included (even if in the ‘Cc or ‘Bcc field) the email will bounce). The list is set up to accept messages that are addressed to Grow only. The individual(s) you send messages in addition to GROW will probably receive the message; however, the Grow list will not.
NOTE: Please do not post subscription change requests to GROW because they are too easily overlooked.
Revised Greeter Letter #2
Welcome to GROW! This is one of two emails you will receive from me with the information you need to start participating in our meeting right away. You might want to save these for future reference.
Sharing with the Group
Address your email to grow@oso-aa.organd your post will be sent to all members.
- Do not add any other addresses to the email or it will bounce. This includes addresses in the ‘Cc or ‘Bcc address fields.
Address your share to ONLY the grow@oso-aa.org address. If another address is included (even if in the ‘Cc or ‘Bcc field) the email will bounce). The list is set up to accept messages that are addressed to Grow only. The individual(s) you send messages in addition to GROW will probably receive the message; however, the Grow list will not. - Add grow@oso-aa.orgto your Address Book to ensure GROW emails don’t go to your SPAM folder.
Replying to a Post
- Do not use the “Reply to All” option when you respond privately to another member’s post to GROW, as your personal message will also be directed to the GROW list and it will bounce to the Listkeepers.
- For those using phones and tablets, be aware that the default reply option is often “Reply to All.” Please double-check.
Email Volume
The volume of mail through the GROW list can be overwhelming. If you experience this, you might find it very helpful to choose one or more of the following:
- Create a separate email address to reduce the confusion of mixing GROW mail with your other email. Email the Listkeepers at grow-owner@oso-aa.orgwith your new address. As an FYI, AOL and Yahoo addresses have been problematic for some members with the GROW list.
- If you use an existing email for GROW, you might create folders for your GROW email; filters can also be set up to direct GROW mail into the GROW folder.
- Request the Digest Version (a file containing the day’s posts in a single email) by contacting the Listkeepers at grow-owner@oso-aa.org.
Topics
Meeting Topic
A new meeting topic is sent to everyone on the list each Sunday and we share throughout the week. On topic and Off topic shares are welcome.
- Off topic posts should be appropriate for an AA meeting. Please note in your subject line if your share is Off topic (Off Topic: … )
- On topic posts are your shares on the weekly meeting topic. Please note in your subject line if your share is On topic (On Topic: … )
- Please do not type in all CAPS; this is considered to be yelling.
Web Site and Password
Visit the GROW web site for more information. The URL for GROW is: http://www.g-r-o-w.com. For the members only section you’ll need the password: sobertodayhow2484
Other
If you have questions not answered by our website information, please write to me and I’ll be sure to answer them or send your questions to someone who can.
I hope Grateful Recovering Online Women is helpful to you in your journey and growth in sobriety.
Again, welcome
[ Greeter Name ]
Grateful Recovering Online Women